Fundraising / Online Hub FAQs

General questions

What is Step Up & Breathe?

Our Step Up & Breathe events are one of The Lung Association’s signature fundraising events. These unique climb and pull events either challenge individuals to haul vehicles in the shortest time possible or they are hosted in prominent buildings across the province and challenge participants to walk, run or race up hundreds of steps.

Your participation will raise the funds necessary to help support our critical lung health education, research and advocacy efforts.

How are tall the buildings? Or what vehicle do you pull?

The height of the buildings and types of vehicles will vary dependent on the community hosting the event. Please check your event page for more information on the event location or day of event activities.

How do I sign up?

You can register online by choosing the Register option above and specifying your participation type or you can call us at 1-888-344-5864 and register over the phone.

What is a matching gift?

Many companies will match donations made by their employees, which means your donations can go even further with a matching gift! If you are not sure if you qualify for a matching gift, please contact your Human Resources or Finance Department and ask whether they run a match gift program. Many companies do!

What is a team captain?

Being a team captain is very easy. Captains gather together friends, family, and colleagues and encourage them to participate in this event together. Each captain provides guidance to their team members, from registering online, to setting up and achieving their fundraising goals, to personalizing their own fundraising pages (with why it is so important to them that people support them in this event), to emailing friends, co-workers and family members, helping to achieve their overall fundraising goals. SUCCESS! Some team captains host rallies before the climb, but it is not required. In a nutshell, we need the captain’s help to rally folks to join, raise funds, climb and have fun while we stomp out lung disease on those stairs!

 

Is there a minimum fundraising requirement?

Minimum fundraising requirements are set for each specific event home page. Check your specific event page for further information. Participants who have not met their fundraising requirement on event day will need to pay the outstanding amount in order to participate in the climb.

Does my registration fee go towards the fundraising minimum?

No. The registration fee and the fundraising minimum are separate. The registration fee is also non-refundable and non-transferable.

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Event day

What should I bring on event day?

Please check your specific event home page for further information. Our events typically have a coat check available on event day. Please leave all valuable items at home as we are not responsible for lost or stolen items. Wear athletic shoes you are comfortable climbing or pulling in. Please bring any fundraising dollars you have collected and not yet turned in.

When do I find out my start time?

Please check your specific event home page for further information. For each event we will provide you with specific start time information, as well as advising you how early should arrive prior to your assigned start time.

Are there awards given?

Yes, awards will be given after the climb.Medals will be given to civilian individuals (gold, silver & bronze). Please see list below:

  • Under 14
  • 15-18
  • 19-29
  • 30-39
  • 40-49
  • 50-59
  • 60-69
  • 70+
  • Pre-Service (Female and Male)
  • First responder (FF no gear)
  • Police, EMS, Military in uniform (Female and Male)
  • Male Firefighter under 40
  • Male Firefighter over 40
  • Female Firefighter
  • Clydesdale

Please note: A team must be made up of a minimum of 4 climbers for awards:

  • Fastest Civilian team
  • Fastest College Team (Pre Service)
  • Fastest First Responder Team
  • Fastest Fire Department Team

Plaques will be given to teams. Please see list below:

  • Fastest Overall Civilian (male)
  • Fastest Overall Civilian (Female)
  • Fastest Civilian Team
  • Fastest First Responder Team
  • Highest Fundraising Individual
  • Highest Fundraising Civilian Team
  • Highest Fundraising Fire Department
  • Highest Fund Raising College
  • Perpetual Trophy- Fastest FD Team Chief
  • Chief Helmet-Fastest Firefighter Male
  • Chief Helmet- Fastest Female Firefighter
  • Trophy-Fastest College Team

Please note: Firefighters in full gear will be entered to win a customized combat suit compliments of Starfield Lion valued at $1,500.00.

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Your personal or team fundraising page

Is it better to create a fundraising page, or should I just ask people in person?

We definitely recommend that you go online and fundraise. It’s a quick and easy way for you to send out emails asking for support. And it’s an easy way for people to donate.

Can I customize my fundraising page?

Yes. In your Participant Centre you can add a story and photo, or even add your company’s logo. You can also send fundraising and recruitment emails (there are pre-written templates that you can use), monitor your progress and share your page on social media using the share tools.

How long will my fundraising page be on The Lung Association’s website?

You’ll have a Lung Association account for as long as you like - until you cancel it. Your fundraising pages (one for each event you take part in) will appear on our website for as long as you want them to.

Whenever you start a new event, we’ll ask you to pick an end date for the page. You can change this date any time you like, and even when the page has closed, you’ll still be able to see it in your event history.

We recommend you leave your fundraising page open for a while after your event has finished. People may want to sponsor you afterwards when they see how much effort you’ve put in!

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Donations and the fundraising process

Can my donation be anonymous?

Yes. If you’re sponsoring a friend we’ll ask whether you would like to leave your name and a message on their fundraising page. You can choose not to.

How do I enter cash or cheque donations that are given to me “offline” to my personal event page?

Log into your Participant Centre and you’ll see menu options for entering offline gifts.

Enter the contact and gift information and once you do, the gift will show up as part of your total.

How do I send a fundraising email from my online Participant Center?

If you want to use a pre-written template:

  • Log in to your Participant Centre
  • Click on the “Email” tab
  • Enter your future supporters’ names and email addresses in the “To:” field
OR
  • Click on “choose from your contacts list” if you’ve imported your contacts already
  • Click on “Use a template” and choose “Solicitation”
  • Then hit “Send” at the top of the page

If you want to write your own email:

  • Log in to your Participant Centre
  • Click on the “Email” tab
  • Enter your future supporters’ names and email addresses in the “To:” field
OR
  • Click on “choose from your contacts list” if you’ve imported your contacts already
  • Enter your subject line in the “Subject” field
  • Write your email
  • Then hit “Send” at the top of the page

How do I import my email contacts into my online Participant Centre?

This is very easy to do if you use Gmail or Yahoo! If you use a different email provider, then you can upload a .csv file. Log into your Participant centre and follow the steps under email.

I sent emails to my friends and family from my event page but they haven’t received them. What can I do?

Rest assured this is not your fault. This may be due to spam filter blocks. The best thing to do is to send them another email from your personal email account.

Log in to your Participant Centre and send yourself the pre-written fundraising email. Then copy and paste that into a new email and send it to everyone.

I forgot my password.

The easiest fix is to request a new password. Simply click the link ‘Forgot Username and/or Password’ at the login page. Then follow the steps to request a password reset.

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Receipting

What is an electronic tax receipt (e-receipt)?

When you make your online donation to The Lung Association - Ontario, an electronic tax receipt will be delivered instantly to your email inbox. The electronic receipt is in an unalterable PDF format, and is your official receipt for income tax purposes. Simply print out the receipt and include a copy with your income tax return.

Is there a minimum donation amount required for a tax receipt?

All donations made online through the event pages will automatically receive a tax receipt for the full donation amount.

For donations made offline, a minimum cash donation amount of $20 has been established by The Lung Association due to the various costs associated with receipting.

Whose name goes on the tax receipt?

The tax receipt must be made out to the entity listed on the cheque. The entity can only receive the receipt if they are the actual donor.

What is your refund policy for online donations and pledges?

In the event of a discrepancy or error with your online transaction, please contact donors@lungontario.ca.

Please include your name, telephone number and the date and amount of your transaction.

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